Responsibilities:

• To be a first point of contact for the clients, whilst supporting their needs.
• To be able to proactively ascertain client needs and requirements and take the necessary steps to meet them effectively.
• Establish and develop long-term relationships with current, and new clients.
• Develop and execute strategies to help meet company goals and objectives.
• Create and execute customer development strategies and sales plans.
• Deal with any complaints with empathy, within a timely manner.
• Manage the communication between the clients and the Pro Landscapes/Pro Machinery internal teams.
• Provide various reports to other members of the organisation to assist with company growth plans.
• Provide information to the clients in a timely manner, to ensure works can be completed on time.
• Raise purchase orders, obtain quotations from various suppliers, and provide new and existing clients with quotations for works to be completed by Pro Landscapes and/or Pro Machinery.

Skills required to succeed in the role: 

• Self-motivated and resilient.
• Excellent use of initiative.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Excel.
• Able to demonstrate strong communication skills with a wide variety of stakeholders.
• Can work independently, but also in a close office team.
• An approachable and confident personality.
• Must be able to organise effectively.
• Excellent customer service skills.

Requirements:

• Account Management (2 years)
• Customer Service (2 years)
• Knowledge of managing CRM systems (essential)
• A proven track record of successfully managing client relationships (essential)
• Experience in the grounds maintenance/landscaping industry (preferred, but not essential)
• Driving Licence (this role may involve occasional travelling).
• Be able to commute to the Head Office in Bracknell, Berkshire.

Benefits:

• Salary of £25,000.
• Core working hours: 8am to 4pm Monday to Friday, but this may need to be flexible depending on business needs.
• 20 days holiday plus Bank Holidays.
• Christmas to New Year closure period.
• Casual dress.
• Employee Assistance Programme.

Interview process: 

• Stage 1: Phone call with the Hiring Manager to allow you to understand the role more clearly.
• Stage 2: Face to face interview with the Hiring Manager.

Start date: ASAP

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Account management: 2 years (preferred)
• Customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Bracknell, Berkshire (required)